Shipping and Returns
All orders are dispatched using Australia Post. We offer free shipping on domestic orders within Australia on orders over $180 AUD value. We offer free worldwide shipping on orders over $350 AUD value. Our free shipping is sent via Standard Australia Post domestically, and via Australia Post. Tracking is automatically sent to your email address.
If you aren't home at the time of attempted delivery, your parcel will be taken to a nearby post office. You will be notified of your missed delivery, so you can pick your item up. You can read more about delivery with Australia Post here.
CHANGE OF DESTINATION
We start working on your order as soon as it has been placed; we are unable to make any changes or modifications to an order after it has been confirmed. Address confirmation is given on the “review & buy page” in the checkout section of the website.
Once your order has been shipped, you will receive an email or text confirmation of your shipping details including your tracking number. Delivery to a PO Box, AFPO, PMB or Locked Bag is not permitted for security reasons.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only. They are subject to any delays resulting from postal delays or UNFORESEEABLE CIRCUMSTANCES for which Nu Form Movement will not be responsible.
DOMESTIC DELIVERY TIME FRAME
Generally, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 business days.
INTERNATIONAL DELIVERY ZONES / TIME FRAMES
Zone 1 – New Zealand (10-16 working days)
Zone 2, 3 & 4 – Asia and the Pacific, North America and Western Europe (10-28 working days)
Zone 5 – Rest of the world (14-30 working days)
Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. Please note we do not ship to selected countries and you will be notified of this at checkout.
INTERNATIONAL TAXES + DUTIES
Please keep in mind when shopping online with us, our prices are non-inclusive of potential taxes or import duties for your relevant country. The payment and knowledge of additional taxes and/or duties that may apply to your purchase are your responsibility. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or contacting them directly as these vary from country to country.
INTERNATIONAL CUSTOMS HOLDS
Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above, and you have not been contacted by your local customs department or postal service regarding your delivery, please get in contact with us and we will do our best to investigate.
RETURNS AND EXCHANGE POLICY
Please read individual product descriptions for sale items. If you are unsure of your sizing, please contact our customer care team firstname.lastname@example.org
No refunds / returns / exchanges available on sale items. All sale items are final sale.
All items are quality controlled and checked for any faults before they are dispatched to customers.
To be eligible for a return, your item must meet the following criteria;
- The product is unused, and in the same condition as when you received it.
- The product remains in its original packaging.
Returns that are damaged, show signs of wear or are not in the original packaging may not be accepted and may be sent back to the customer. Please note that you have 7 days to initiate your return request upon receiving your goods, any later it will NOT be accepted.
Email us on (email@example.com) and request a return authorisation number (RA#). Ensure you include your order number in your email so that we can process your return quickly for you. Please be sure to include clear reasoning for returning the product with clear evidential photographs to support the return. Please thoroughly read on to ensure you are eligible to return your item/s.
- Once you’ve sent us an email, our customer care team will contact you with details of your RA# number. You can then send your item/s back to us.
- Your return will be processed within 24-48 hours of receipt and you’ll receive a detailed email once this has been done.
Nu Form Movement reserves the right to refuse the product if the item does not meet our standards.
All returns must be returned by a registered delivery service and not in person. Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note/refund. All other returns will be issued an online Stored Credit via email.
Please note that you will be responsible for all return and exchange shipping fees unless an item is deemed faulty. We recommend using a tracked method of postage to ensure it reaches us safely, as we are not responsible for lost, damaged or stolen parcels.
Please note: We DO NOT issue refunds unless items are confirmed faulty by our returns team.
We are unable to provide refunds for change of mind returns. Change of mind includes instances where a style does not suit you, did not fit you how you expected it to, and any reason other than where our returns team assesses an item as faulty.
Please note: We DO NOT accept exchanges for change of mind. Our customer care team is available to assist with sizing enquiries to ensure you are purchasing the correct size. If you wish to exchange for a different size, you can contact firstname.lastname@example.org .
- Once the item that you wish to exchange is returned back to us, it will be inspected for signs of wear or any damage.
- If your item is in its original condition you will be issued with a credit note by our support team so you can re-purchase the correct item.
SALE AND DISCOUNTED ITEMS
Sale & stock clearance items are not eligible for returns, size exchanges or refunds. You may only exchange your full price purchase for a size exchange or a credit note. Items must returned in original re-saleable condition, and must be unworn and unwashed.
We pride ourselves on providing our customers with products of the highest standard and quality. If you have received an item with a defect please email us immediately at email@example.com. Please include a brief description and a photo or two showing the defect/fault. Goods are classified as faulty if they are damaged upon being received, or whereby a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are NOT considered to be faulty.
RECEIVED AN INCORRECT ITEM?
Send us an email as soon as possible at firstname.lastname@example.org and we'll arrange for the correct item to be sent to you.
If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.